Customer Service - Vodafone Ireland

Corporate Client Executive | Banbridge, United Kingdom | Hybrid

We're hiring on behalf of a leading customer experience management company that partners with major global brands. This organisation is known for its dedication to professional development and fostering a supportive work environment. They are looking for an experienced and driven professional to join their team, supporting a prominent telecommunications client.

The Role

• Act as the primary point of contact for corporate customers, addressing inquiries and issues via phone, chat, or email.
• Build and maintain strong working relationships with corporate clients and account managers.
• Provide insights into customer accounts and suggest service enhancements.
• Manage customer accounts and complete necessary administrative tasks on a daily, weekly, and monthly basis.
• Prepare and deliver weekly/monthly reports and analysis to customers to enhance their service experience.
• Liaise with internal departments to ensure full resolution and ownership for customer concerns.

What You'll Need

• Proven experience in Service Management or a similar client-facing business-to-business role.
• Educated to A-Level standard or equivalent, or substantial relevant experience.
• Highly proficient in Microsoft Excel.
• Excellent interpersonal skills with the ability to build rapport and trust.
• Strong time management, negotiation, and problem-solving skills.
• Ability to work effectively under pressure in a target-driven environment.
• Understanding of call center operations and the telecommunications market is advantageous.

What's On Offer

• Genuine career progression and internal development opportunities.
• Competitive hourly pay (£12.21 per hour).
• Hybrid work model with 3 days per month in the office.
• Generous holiday allowance (28 days rising to 30) and other employee benefits.

Apply via Haystack today!