Application Operations Engineer

£530 per day
12 Month Contract
Exeter (1 day per week onsite)
SC Clearance Eligible

We're looking for an Application Operations Engineer to join a support team responsible for a critical operational platform used by specialist users across a national organisation.

This is an exciting opportunity to support a modern platform as it continues to evolve, helping to onboard new products, maintain operational services and ensure users have access to the tools and data they need.

Key Responsibilities

• Configure and maintain products within the platform.
• Support the introduction and onboarding of new products and services.
• Work closely with Product Managers, Service Delivery Managers and other stakeholders.
• Investigate and resolve incidents, problems and service issues.
• Implement and manage changes through established governance processes.
• Reconfigure products and services as operational requirements evolve.
• Support testing, validation and acceptance of new functionality.
• Perform routine administration, maintenance and support activities.
• Contribute to continual service improvement initiatives.
• Ensure services remain secure, reliable and aligned to business requirements.

Essential Experience

• Previous experience in an Application Support, Application Operations or Platform Support role.
• Experience managing Incidents, Problems and Changes in a structured environment.
• Experience using ServiceNow or similar ITSM tooling.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications.
• Ability to work effectively with technical teams and business stakeholders.
• Experience carrying out testing and supporting releases into production.
• Strong communication and documentation skills.

Desirable Experience

• Application, product or template configuration experience.
• Experience with styling, markup or templating technologies such as Typst, LaTeX, CSS, Handlebars.js, Mustache.js, XML or XSLT.
• Experience supporting platforms within Agile or multidisciplinary teams.
• Public sector or operational service environment experience.