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ServiceNow Support Account Manager

SeaGlass ITUnited States🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to drive customer success within a reputable IT company, leveraging your ServiceNow expertise to foster strong client relationships and enhance service delivery. You'll thrive if you have a passion for hands-on ITSM support and enjoy developing innovative solutions for enterprise clients. Apply now to make a significant impact and grow your career in a dynamic environment.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

🚨 Now Hiring: ServiceNow Customer Success / Support Manager
📍 W2 Only | ❌ No C2C

We''re looking for an experienced ServiceNow professional who can serve as the primary point of contact for enterprise customers while driving exceptional support, service delivery, and customer success.

Required Skills:
✔️ 5–10 years of ServiceNow experience, including at least 2 years in a customer-facing role.
✔️ Strong understanding of ServiceNow implementation and platform capabilities.
✔️ Experience supporting enterprise/global ITSM environments.
✔️ Hands-on knowledge of ITIL Incident, Problem, and Release Management.
✔️ Experience using AI-powered tools, workflow automation, or AI-driven insights to improve operational efficiency.

Nice to Have:
➕ ServiceNow certifications (CSA, CIS, or other certifications are a plus

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