Senior Resource Governance Officer

Senior Resource Governance Officer

Organisation/Entity: Transport for NSW

Job category: Projects

Job location: Sydney, NSW, AU

Job reference number: 107408

Employment type: Fixed Term Full-Time

Salary range: $121,175.0 - $135,716.0

Responsibilities

• Provide timely end user IT support by diagnosing, resolving, and managing incidents and service requests while maintaining hardware, systems, and applications to ensure optimal performance.
• Deliver excellent customer service and collaborate with technical teams, stakeholders, and vendors to troubleshoot issues, communicate outcomes, and meet service level expectations.
• Contribute to continuous improvement by supporting knowledge management, documenting processes, analysing incident trends, assisting with IT projects, and mentoring team members.

Qualifications

• Hands on experience in Level 1 IT support, including troubleshooting PC/LAN issues, supporting Microsoft Windows environments, and managing user accounts through Active Directory and SCCM.
• Experience applying IT service management principles within an ITIL based environment, with strong desktop support experience and an understanding of operational support frameworks.
• Demonstrated flexibility and reliability, ability to travel and work across varied hours (including rostered and on call support), and ability to meet compliance requirements.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. For further information on our inclusion and diversity initiatives, visit Transport careers.

EEO Statement

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.