Customer Service

Customer Service Specialist | Bangor, Down, United Kingdom | Hybrid We're hiring on behalf of a leading global outsourcing provider that is dedicated to delivering exceptional customer experiences. This organisation prides itself on its investment in employee training and development, fostering a supportive and inclusive work environment where achievements are celebrated. They are looking for individuals who are passionate about customer service to join their dynamic team. The Role • Provide outstanding customer service as a first point of contact, helping customers achieve their financial goals. • Educate customers on available banking services and guide them to the most suitable options. • Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience. • Conduct financial reviews and provide accurate information for customers to make informed decisions. • Resolve complaints and errors efficiently to restore and maintain customer relationships. • Support the wider team and business objectives by maintaining strong internal relationships. What You'll Need • Previous experience in a customer service environment. • Excellent communication skills, both verbal and written. • Experience working within a regulatory environment. • Good technology skills, with the ability to use Microsoft Office. • A strong customer-focused attitude and excellent organisational skills. • Ability to manage time effectively to meet performance measures and customer needs. What's On Offer • An annual salary of up to £27,976.00 with monthly pay. • A joining bonus of £1,000 (£500 after 3 months, £500 retention bonus after 12 months). • Hybrid working options, with 2 days in the office per week after initial training. • Comprehensive training and ongoing investment in your development. • Access to a range of employee benefits including discounts, wellbeing resources, and financial advice. Apply via Haystack today!