Helpdesk Manager / Task Order Program Manager with Security Clearance

Bailey Information Technology, LLCWashington, DC🇺🇸United StatesPosted Oct 5, 2026

Why This Role Stands Out

This on-site Helpdesk Manager role at EEOC Headquarters offers a significant opportunity to lead critical IT support operations and develop your program management expertise within a reputable organization. You'll thrive here if you possess strong leadership, excellent communication skills, and a proven track record in IT service desk management, and are eager to make a tangible impact. Apply now to step into this exciting leadership position!

Quick Overview

Seniority

Mid Senior

Employment type

Temporary/Casual

Work mode

On Site

Location

Washington, DC, United States

Posted

Yesterday

Job Description

Helpdesk Manager / Task Order Program Manager
Contingent Position - Anticipated Contract Award
Location Onsite, EEOC Headquarters, Washingt Bailey Information Technology, LLC Helpdesk Manager / Task Order Program Manager

Washington, DC
Information Technology Bailey Information Technology, LLC Helpdesk Manager / Task Order Program Manager

Contingent Position - Anticipated Contract Award Location
Onsite, EEOC Headquarters, Washington, DC
Labor Category
Program / Helpdesk Management
Key Personnel
Yes
Staffing Basis
Full-time CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary Serves as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance.

Key Responsibilities

Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.
Serve as management point of contact for the Government on staffing, performance, and Work Order execution.
Coordinate personnel notifications, substitutions, and replacement staffing actions.
Oversee the weekly personnel roster submitted to the Government. Minimum Qualifications
Extensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities.
Strong communication and coordination skills for managing Government stakeholder relationships. Certifications
PMP or equivalent program/project management certification preferred. General Requirements (All Positions)
Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
Acceptable command of the English language.
Subject to Contractor-funded training of at least 40 hours/year in core competencies. Apply Now

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