Customer Service & Sales Development Executive

Customer Service & Sales Development Executive
Salary: £25,000 - £26,500 per annum
Monday - Friday, 8:30am - 5:00pm
Location: Wrexham, Chirk

Trek Recruitment is delighted to be recruiting on behalf of our established manufacturing client for an exciting Customer Service & Sales Development Executive position. This is a fantastic opportunity for an ambitious customer service professional looking to build a long-term career in sales within a progressive and supportive environment.

This blended role offers the perfect stepping stone into sales. You'll start in customer service, gaining in-depth product knowledge and building strong customer relationships, with a clear pathway to progress into a dedicated sales position as you develop.

You will handle a mix of inbound and outbound customer contact (B2B and B2C), resolve queries efficiently, process orders, and identify sales opportunities all while receiving excellent training and support from an experienced team.

THE ROLE

• Complete comprehensive training on products, ordering systems, and CRM processes
• Manage inbound and outbound calls with trade customers and consumers
• Resolve queries, disputes, proof of delivery, pricing, and delivery issues
• Accurately process orders and arrange deliveries
• Provide cover for the resolutions team and inbound sales line
• Build lasting customer relationships and proactively spot opportunities for future sales growth

YOU
We're seeking a positive, tenacious, and customer-focused individual with:

• Proven experience in inbound and outbound calling (B2B and B2C)
• Previous customer service or sales experience in a fast-paced environment
• A solutions-focused "can-do" attitude with excellent problem-solving skills
• Strong communication skills, patience, and a professional, friendly approach
• High attention to detail, accuracy, and strong organisational skills
• Self-motivation and the ability to work both independently and as part of a team

Desirable:

• Experience with order processing or CRM systems
• Background in manufacturing, distribution or warehouse

What You'll Receive
We offer a competitive benefits package that supports your wellbeing and long-term career growth:

• Competitive salary with performance-related progression
• Generous pension contributions (above statutory minimum)
• Death in service benefit
• Increasing holiday allowance with length of service
• Health cash plan and Employee Assistance Programme
• Salary sacrifice schemes (bikes, technology, cars)
• Enhanced maternity and paternity pay
• Wellbeing and financial education support
• Payroll savings scheme
• Ongoing professional development and training opportunities

Why Join Our Client?
Our client is a well-established, award-winning business with a strong reputation for quality, innovation, and excellent customer service. They are committed to investing in their people and have been recognised by winning awards for doing so.