Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist - Outbound | Newtownards, Northern Ireland | On-site | £26,436.80 This employer is a globally recognised customer experience leader, known for its extensive reach and commitment to delivering exceptional service on behalf of prominent clients. They foster a culture where empathy, communication, and problem-solving are paramount, offering a dynamic environment for individuals passionate about making a difference. The Role • Make outbound calls to encourage rebooking of blood donation appointments. • Provide accurate information and dedicated support to callers regarding blood donation. • Demonstrate patience, empathy, and excellent rapport-building skills. • Accurately record, track, and resolve caller inquiries. • Maintain clear and detailed notes on customer accounts. • Adhere to company policies and update knowledge on relevant guidelines. What You'll Need • A passion for helping others and delivering a first-class customer experience. • Ability to work with a variety of complex life experiences with understanding and empathy. • Strong desire to assist people and contribute positively to a vital service. • Good communication and listening skills. • Ability to manage databases and operating systems effectively. • Enthusiasm for teamwork and collaboration. What's On Offer • Competitive annual salary of £26,436.80. • Comprehensive training program to ensure success in the role. • Access to a range of employee benefits including discounts, wellbeing resources, and financial advice. • Opportunities for professional development and potential for career progression. • A supportive and compassionate team environment focused on a meaningful mission. Apply via Haystack today!