FM Account Manager

This is first and foremost a client-facing Account Management role within commercial FM and building maintenance.

You'll own the relationship with your allocated clients, understand their buildings, requirements and priorities, and become someone they trust to help them solve problems and get things done.

Your responsibility is to retain, strengthen and develop those relationships, while ensuring opportunities are properly understood, commercially assessed and handed through our business effectively.

You'll work closely with the operational, mobilisation and project teams, who are responsible for coordinating and delivering the works.

We're looking for somebody who already understands the commercial FM and building maintenance environment and is comfortable sitting in front of clients, discussing their requirements and representing Source.

Ideally, you'll already be working as an Account Manager, Senior Account Manager, Client Manager, client-facing Contract Manager or an existing Senior contract manager within an FM service provider or commercial maintenance contractor.

Client Account Management & Development

Take ownership of a portfolio of commercial client accounts

Become a trusted day-to-day contact for your clients

Build relationships across the client's organisation, rather than relying on a single contact

Understand each client's buildings, priorities, expectations and ways of working

Maintain regular contact through meetings, site visits and account reviews

Keep close visibility of live and upcoming requirements

Deal confidently with problems and complaints while protecting the long-term relationship

Work with our operational teams to ensure client expectations are understood and communicated

Identify opportunities where Source can provide additional services or works

Develop existing accounts and increase the level of work we deliver where appropriate

Support client retention and long-term account growth

Take ownership of the overall client experience

Commercial & Maintenance Understanding

You won't be expected to personally deliver every job, but you need to understand the environment we're operating in.

You should be comfortable:

Reviewing reactive, planned and small works enquiries

Understanding commercial building maintenance requirements

Discussing scopes of work with clients

Reviewing labour, material and subcontractor requirements

Preparing and/or reviewing quotations for maintenance and small works

Understanding margins, costs and commercial risk

Recognising variations and additional works

Identifying opportunities from client conversations and site visits

Challenging costs or proposed solutions where appropriate

Working with operational colleagues to turn client requirements into deliverable works

You'll need enough technical and commercial understanding to have credible conversations with clients, engineers, subcontractors and our internal delivery teams.

What We're Looking For

Industry experience is important to us.

We're specifically looking for somebody with experience in Facilities Management, commercial building maintenance or an FM maintenance contractor environment.

You'll ideally already understand:

Reactive and planned maintenance

Commercial building fabric

Basic M&E maintenance

Small works and projects

Commercial property environments

Managing multiple client accounts and/or sites

Engineers and subcontractor delivery models

Quotations and additional works

Commercial awareness and margin

Managing agents and commercial property clients

Client meetings and site visits

Complaints, service issues and relationship management

The Person

We're looking for somebody who is:

Naturally strong at building client relationships

Commercially aware

Confident discussing maintenance and building issues

Comfortable identifying and developing opportunities

Credible in front of clients

Proactive and responsive

Highly organised

Calm when things go wrong

Comfortable challenging both clients and internal teams when necessary

Able to take ownership and make decisions

Interested in understanding what matters to the client rather than simply processing jobs

Ambitious and interested in developing with the business long term

You'll need a full UK driving licence, the right to work in the UK and the ability to travel regularly into Central London and across the South East.