Site Reliability & Operations Engineer (L3 Support) - Blue Ash, OH (5 days onsite)

Job Title: Site Reliability & Operations Engineer (L3 Support)
Location: Blue Ash, OH (5 days onsite)
Job Duration: 18 Month(s) - CTH
Travel: Required (approximately every 4 weeks; additional travel during new site go-lives)

Key Responsibilities:

• Lead and manage Major Incident (P1/P2) response, including bridge/war-room coordination and stakeholder communication.
• Drive Root Cause Analysis (RCA), Problem Management, and corrective actions through to closure.
• Provide L3 production support for business-critical applications and infrastructure.
• Monitor, troubleshoot, and resolve production issues across cloud, on-premises, and distributed environments.
• Partner with development, infrastructure, and business teams to resolve incidents and improve platform reliability.
• Participate in application design, testing, deployment, and software delivery improvements.
• Support infrastructure and applications through a rotating 24x7 on-call schedule.
• Create and maintain operational procedures, documentation, and support processes.

Required Skills:

• Hands-on experience leading Major Incident Management (P1/P2) from start to resolution.
• Strong experience with Root Cause Analysis (RCA) and Problem Management methodologies (5 Whys, Fishbone, Timeline Analysis, etc.).
• Experience providing L3 Production Support or Site Reliability Engineering (SRE) support in enterprise environments.
• Strong troubleshooting skills using monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, or similar.
• Experience supporting distributed applications across cloud and on-premises environments.
• Excellent communication and stakeholder management skills.