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Information Services Support Technician

FROEDTERT HEALTHKenosha, WI🇺🇸United StatesPosted 16 Aug 2026

Why This Role Stands Out

This hybrid Information Services Support Technician role at Froedtert Health offers significant growth potential by allowing you to manage large-scale projects and contribute to new system installations. You'll thrive here if you have 3-5 years of experience with PC and network support, enjoy problem-solving, and excel at providing excellent customer service. Apply now to join a reputable health system and enhance your technical expertise.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • POSITION PURPOSE
    • Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
  • MINIMUM EDUCATION REQUIRED
    • Associate Degree: Computer Operations or equivalent work experience
  • MINIMUM EXPERIENCE REQUIRED
    • 3 to 5 years
  • LICENSES / CERTIFICATIONS REQUIRED
    • N/A
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Minimum of two (2) years of experience in computing concepts and networking.
    • Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
    • Demonstrated written and oral communication skills.
    • Ability to organize, analyze, problem-solve complex technical issues and educate.
    • Knowledge of TCP/IP, Ethernet topology, VLAN's, and VPN's.
    • Knowledge of unattended or single-image deployment.
    • Knowledge of Windows desktop operating system.
    • Understands Active Directory functionality.
    • Knowledge of large scale environments.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
    • Provides exemplary customer service to all users.
    • Documents and resolves all assigned HelpDesk requests in appropriate time frame.
    • Assists the Network Engineer in the set up, testing and installation of new systems/applications.
    • Independently manages assigned large-scale projects.

Skills

TCP/IP
Active Directory

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