AV Field Service Engineer

We're recruiting on behalf of our client for a talented Field Service Engineer to deliver technical support across a range of customer sites. This is a hands-on role involving fault-finding, maintenance, remote support, and system upgrades, ensuring clients receive a first-class service at all times.

The ideal candidate will be a proactive problem-solver with strong technical skills, excellent customer-facing abilities, and a passion for delivering outstanding support in fast-paced environments.

Main Responsibilities

Deliver on-site technical support and maintenance services.

Provide remote assistance and fault diagnosis where appropriate.

Investigate, troubleshoot, and resolve hardware and software issues.

Manage and update support tickets and service records.

Conduct preventative maintenance and system health checks.

Travel to customer locations as required.

Carry out site assessments and technical surveys.

Support technology deployments, upgrades, and small-scale installations.

Assist with event and operational support activities when required.

Coordinate with clients and internal teams to ensure successful service delivery.

Complete administrative tasks associated with engineering activities.

Work flexible schedules when operational requirements demand.

Technical Skills

Experience supporting integrated workplace technology, communications systems, or related infrastructure.

Strong fault-finding and diagnostic capabilities.

Familiarity with conferencing, collaboration, presentation, or unified communications technologies.

Understanding of customer support processes and service-level commitments.

Ability to manage technical escalations effectively.

Professional Attributes

Strong interpersonal and communication skills.

Comfortable working directly with customers and stakeholders.

Able to remain calm and effective in high-pressure situations.

Strong organisational and prioritisation skills.

Attention to detail and commitment to quality.

Self-motivated and accountable.

Adaptable and flexible in changing environments.

Able to manage multiple tasks simultaneously.

Working Environment

Field-based position with travel between customer sites.

Full-time role within a technical services and support function.

Opportunity to work across a range of technologies and customer environments.