Program Manager-Operations

Description:
Denver, CO preferred - Remote OK

Our client seeks an Operations Program Manager to join the Experience Operations team supporting Experience Design and SET Agency. The role will own and drive a portfolio of enterprise operational programs spanning AI enablement, employee engagement surveys, cross-functional events, strategic reporting, quarterly PI planning, and process improvements. The ideal candidate operates proactively in ambiguity, builds stakeholder relationships, and delivers clear executive communications and reporting.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55.00 to $60.00/hr.

JN -59

Responsibilities:

• Build and maintain stakeholder relationships across Experience Design, SET Agency, and cross-functional partners.
• Maintain program documentation, status reports, and risk assessments for a defined portfolio.
• AI Enablement: support org-wide AI adoption, coordinate tool evaluations and pilots, build enablement and change communications, and track adoption metrics.
• Pulse Survey: design, administer, and analyze recurring surveys; synthesize insights; facilitate focus groups; track action items and drive accountability.
• CX Day: lead end-to-end event planning including logistics, content programming, partner coordination, budget, and post-event evaluations.
• Integration: manage project plans, reporting, and stakeholder updates to align designers and ensure impactful delivery.
• Intake Experience: define and standardize intake processes, maintain tools and routing workflows, and drive continuous improvements.
• Quarterly Reporting: produce operational intelligence with data, health updates, and metrics; author executive-ready narratives and presentations; manage production calendars and reviews.
• Quarterly PI Planning: align priorities and dependencies, facilitate planning sessions, manage logistics and documentation, and track commitments and risks.

Experience Requirements:

• 5+ years of program or project management experience in a large, matrixed enterprise
• Proven management of enterprise-wide programs across events, engagement, reporting, and change management.
• Exceptional organizational skills to manage multiple concurrent programs with distinct stakeholders and cadences.
• Executive communication and storytelling skills to deliver clear, concise narratives.
• End-to-end large-scale event planning and execution experience.
• Experience designing and managing employee engagement programs, surveys, or culture initiatives.
• Comfort with ambiguity and shifting priorities.
• Proactive, self-directed, entrepreneurial work style.
• Proficiency with Jira, Monday.com, and MS Project.
• Strong data analysis and reporting skills, including executive-level reports and dashboards.
• Strong relationship-building across peers, leadership, and cross-functional audiences.
• Proficiency with Excel, PowerPoint, and Word.

Education Requirements:

• Bachelor's degree or equivalent experience in a relevant field.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!