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Desktop Support (Tier 1/Tier 2)

Sligo Software Solutions Inc.Stony Brook, NY🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This Desktop Support role at Sligo Software Solutions offers a fantastic opportunity to deepen your technical expertise and contribute to critical IT operations within a reputable hospital setting. You'll thrive here if you have a strong background in hardware and software troubleshooting, enjoy problem-solving, and excel at providing excellent customer service. Apply now to join a dynamic team and advance your career!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Greetings from Sligo Software Solutions, Inc. !!

This is Anita from SLIGO. We have an urgent requirement for Desktop Support (Tier 1/Tier 2) position with our client.
Title : Desktop Support (Tier 1/Tier 2)
Location : Stonybrook, New York
Duration : 11 months 28 day(s)
Client : Sligo Software Solutions - Stony Brook University Hospital
Job ID: SLG - 26 - 12215
Respond by: 07/21/26 1:00 PM

Mandatory Skills:
Total 12-15 Years of Experience.
  1. Provide top level customer support and communicate work completed clearly with our customers. Image, install, configure, maintain, and secure PCs, laptops, and other devices within the domain.
  2. Install, upgrade, and patch operating systems (Windows, iOS, and Android) across various hardware platforms.
  3. Deploy software updates using deployment tools ensuring targeted and appropriate device coverage.
  4. Troubleshoot and repair PCs, laptops, AV equipment, mobile devices, and peripherals.
  5. Install, maintain, and repair network printers.
  6. Participate in assigned IT projects, contributing technical expertise as needed.
  7. Provide regular updates to management and technical guidance to team members; manage and update Help Desk tickets promptly.
  8. Deliver high-level customer support through both remote and on-site assistance, ensuring clear communication and resolution documentation.
  9. Evaluate and test new hardware and software solutions for potential adoption by the organization.
  10. Work with clinical and technical staff to design and implement modifications to hardware and software as needed, such as installation of scanners and other peripherals.
  11. Onsite hours will be 8:30am to 5pm, Monday-Friday, however, vendor must be flexible on occasion, in order to allow for an early start time or a late end time. A work week is 37.5 hours.
  12. Qualified consultants assigned to SBUH must have a minimum of two (2) years of Tech Support experience and be able to install and test ALL the equipment.
  13. All consultants must have all required immunizations up to date per the Hospital policy. Documentation such as immunization records are to be provided prior to award of any contract
  14. Consultants assigned to SBUH must be able to lift 50 lbs., kneel, squat under desks, and climb a ladder.

Lakshmi

Technical Recruiter

Sligo Software Solutions Inc.

Direct:

Office: x 119

Skills

Help Desk
iOS
Android

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