Project Manager-Email/Messaging

Job#: 3042359

Job Description:

Job Description:

The Project Manager is a pivotal role in the execution and delivery of customer-facing digital messages. The PM works with content editors, designers and LOB intent owners/marketers/engineers to manage, build, test and launch emails, SMS messages and push notifications to market.

The PM is an experienced operations management professional who thrives in a fast-paced team-oriented environment. The PjM can communicate effectively with and influence partners across multiple levels of the organization. Strong tech knowledge, attention to detail and ability to adapt to an ever-changing environment are essential to succeeding in this role.

This is what you'll do:

• Serve as the primary point of contact for messaging intent in various operating models and sizes; That might look like partnering with a copywriter and designer to work on a new multi-channel alert, building a message in our systems, or working upstream with LOB partners to get their email creatives through approvals and ready to execute.
• Manage and track key elements involved with message production, including documentation collection and organization, appropriate technical setups, QA testing and post-production monitoring.
• Work with partners across the company to expedite and obtain necessary artifacts and approvals needed to launch messages in the market.
• Stay perpetually audit-ready by ensuring all aspects of Legal, Risk, Compliance and well-managed process controls are adhered to and followed to the letter.
• Provide daily communications that are clear, transparent and concise to all stakeholders about your project's current status.

The ideal PM should:

• Have a background in MarTech with an understanding of email, SMS and push notification products/delivery platforms. However, exceptional project management or delivery lead experience in non-technical fields will be considered.
• Autonomously lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other teams.
• Embody a passion for delivering meaningful digital messages/experiences in moments that matter.
• Have experience working with Data Analysts and Tech Teams who use APIs and leverage Agile/sprints for their work that runs parallel to ours.
• Proactively identifies and communicates potential delays/risks and the future impact to project timelines.
• Possess strong verbal and written communication skills and possess the ability to tailor messages to audiences at different levels of the organization.
• Have no fear in asking questions to better understand a process/problem and actively identify areas of enhancement/improvement.
• Demonstrate strong analytical skills with the ability to solve problems and knows when to quickly escalate to management quickly if the problem cannot be resolved.
• Effortlessly pivot to meet the needs of our internal customers and teammates, while also knowing the areas of process that cannot be compromised or skipped due to Audit requirements.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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