Key Responsibilities

Analyze existing business processes and identify opportunities for optimization, automation, and AI-driven transformation.
Map, document, and redesign end-to-end business workflows using process improvement methodologies.
Collaborate with business stakeholders to gather requirements, understand pain points, and define future-state processes.
Evaluate and implement Generative AI solutions to improve productivity, efficiency, customer experience, and operational effectiveness.
Design AI-assisted workflows leveraging Large Language Models (LLMs), AI agents, RAG architectures, and intelligent automation platforms.
Partner with engineering, product, and data teams to develop and deploy AI-enabled business solutions.
Conduct process mining, workflow analysis, and performance measurement to identify bottlenecks and improvement opportunities.
Define KPIs, process metrics, and success criteria for transformation initiatives.
Create business cases, ROI assessments, and implementation roadmaps for AI and process improvement projects.
Facilitate workshops and stakeholder meetings to drive process redesign and organizational adoption.
Ensure solutions comply with security, governance, regulatory, and data privacy requirements.
Support change management and user adoption efforts for new processes and AI-enabled solutions.

Required Qualifications

Bachelor's degree in Business, Engineering, Information Systems, Computer Science, Operations Management, or a related field.
5+ years of experience in Business Process Engineering, Business Analysis, Process Improvement, or Digital Transformation roles.
Hands-on experience implementing or supporting Generative AI solutions in business environments.
Strong understanding of process mapping methodologies, workflow optimization, and operational excellence.
Experience with BPMN, Lean, Six Sigma, Business Process Reengineering (BPR), or related methodologies.
Knowledge of Large Language Models (LLMs) and AI platforms such as:
- OpenAI
- Azure OpenAI
- Anthropic Claude
- Google Gemini
- AWS Bedrock
Experience gathering business requirements and translating them into technology solutions.
Strong analytical, problem-solving, and communication skills.
Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

Experience with AI Agent frameworks and workflow orchestration platforms.
Familiarity with RAG (Retrieval-Augmented Generation) architectures and enterprise knowledge management solutions.
Experience with automation tools such as:
- Microsoft Power Automate
- UiPath
- Automation Anywhere
- ServiceNow
- Workato
Knowledge of process mining tools such as Celonis, Signavio, or similar platforms.
Lean Six Sigma Green Belt or Black Belt certification.
Experience in financial services, healthcare, insurance, retail, or enterprise operations environments.
Familiarity with SQL, Python, data analytics, and dashboarding tools such as Power BI or Tableau.

Key Skills

Business Process Engineer - Gen AI exp - Direct Client -

Quick Overview