IBM Sterling File Transfer Support Analyst

Roles & Responsibilities

Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session
health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops,
Secure+ handshakes.
Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs
(B2Bi, C:D statistics, Secure+ events), RCA breadcrumbs, and mitigation timelines.
. Operational Health & Prevention: Daily checks: certificate/PGP expiry watch, Secure+ policy
status, listener ports, disk capacity, catalog health, and C:D checkpoint/restart anomalies.
. Access & Governance Support: Submit and track RBAC-aligned access for File Transmissions
(B2Bi/C:D); maintain quarterly access-review artifacts.
Knowledge & Communication: Maintain runbooks/Create and Maintain KB: common File
Transmissions error codes (session negotiation, cert/chain, netmap mismatch), rerun
procedures, and partner-specific quirks.