Incident Reporting Manager - Blockchain / DLT System - Jersey City, NJ

An Incident Reporting Manager for a blockchain project within a top-tier bank oversees the tracking, documentation, analysis, and regulatory reporting of distributed ledger disruptions. They manage incident lifecycles, coordinate technical war rooms across node operators, and translate complex smart contract or consensus errors into risk reports for bank executives and regulators.

Job Overview

• Role: Incident Reporting Manager Blockchain/DLT Systems
• Location: Jersey City, NJ (Mandatory)
• Schedule: 5 Days Work from Office (Mandatory)

Key Responsibilities

• Blockchain Incident Lifecycle: Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.
• Technical War Rooms: Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.
• Regulatory Compliance: Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.
• Metrics & Analytics: Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.

Required Qualifications

• Experience: 10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).
• Technical Knowledge: Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.
• Tooling Proficiency: Advanced hands-on experience with institutional ITSM platforms (ServiceNow, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).
• Communication: Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.