Technology Application Support

Purpose

You'll be responsible for ensuring the ongoing operation, support and maintenance of the company Villages & Aged Care (BVAC) applications. The role is critical to maintaining stable, secure and standardised application services that support frontline operations, clinical and business processes, and a consistent customer and employee experience for BVAC.

The role ensures the effective configuration, administration and continuous improvement of BVAC applications and their integrations, enabling reliable service delivery and supporting operational, clinical, reporting and compliance requirements.

This role also provides advice and recommendations to business stakeholders seeking to leverage application capability, process improvements and data insights, while supporting Technology and business teams with BAU, incident resolution, enhancement and project activities across BVAC application landscape.

What you'll be doing

• Set the strategy and roadmap for the company's engineering platform and ensure it remains secure, scalable, and supportive of diverse engineering needs.
• Lead, mentor, and empower a high performing team of DevOps, Platform, and Automation Engineers across multiple streams.
• Enable self service capabilities that simplify workflows, reduce friction, and offer teams more autonomy and confidence across the SDLC.
• Embed secure by default practices through user friendly tooling, guardrails, and automated compliance controls.
• Support and uplift standards across CI/CD, test automation, observability, and environment provisioning.
• Track and improve engineering performance metrics (e.g., DORA metrics, deployment reliability) to enhance developer experience and productivity.
• Collaborate closely with leaders across Engineering, Product, Cloud, Cyber, and Architecture to ensure alignment with organisational goals. Oversee budgets, workforce planning, and vendor partnerships to ensure sustainable delivery and growth.
• Manage governance and lifecycle management of SDLC tooling and platform services.
• Foster a positive, inclusive engineering culture centred on craftsmanship, continuous learning, wellbeing, and a great developer experience.

What you'll need to make it possible

• Demonstrated experience in application support, systems administration or technology service delivery roles, preferably within a complex operational or care environment.
• Demonstrated ability to manage onboarding, transition and change activities for technology applications and associated business processes.
• Ability to coordinate and manage activities required to ensure operational standards, controls, and service expectations are met.
• Intermediate skills in MS Office products (including MS Project, PowerPoint, Word and Excel) and SharePoint (including site page management)
• Compelling communication and presentation skills.
• Experience in a facilitator or coaching role, responsible for improving skills for customer facing people.
• Demonstrated ability to build credibility and rapport with a wide range of participants and stakeholders.
• Strong experience managing group dynamics.
• Experience in the dental industry highly desirable.
• Proven project management skills to enable the transition/onboarding of PMS applications.
• Proficiency with service management tools and processes.

Why you'll love it?

At the company, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of the company benefits and flexible working, you'll be challenged and encouraged to innovate.

At the company your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. the company is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.