Desktop Engineer/Support

Overview:

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. Our client is seeking a Desktop Engineer/Support Technician to work onsite in Frankfort, KY (8:00am - 5:00pm). This position requires physical work on equipment in Frankfort, KY and travel outside of Frankfort will be necessary. Company vehicle will be provided. Candidates must be able to pass a client background check, drug test, and fingerprinting.

Key Responsibilities:

• Main responsibility is to administer client Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment).
• Hardware and software support, including specialized law enforcement software and devices.
• Assist with IT equipment in client cruisers.
• Work with vendors for support on workstation issues.
• Coordinate with Tier 1 and 3 personnel on support issues.
• Work with the IT Ticket System.
• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge:

• Windows desktop operating systems support client hardware and software, including Office 365 applications.
• Troubleshooting skills.
• Ability to work in a team atmosphere.
• Ability to create technical documentation.
• Provide Tier 2 support to other personnel in the IT Branch.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.

Skills:

Desktop,Notebooks,Mobile Data Terminals,IT,Information Technology,Tier 1,Tier 3,IT Ticket System,Windows 10,Windows 11,Office 365