Technical Solutions Engineer (II)

Location: Redmond, WA Salary: $80.00 USD Hourly - $90.00 USD Hourly Description:
Enhanced Job Description
Technical Solutions Engineer II
About the Role

We are seeking a Technical Solutions Engineer II to provide advanced technical support and troubleshooting for communication platform products. The ideal candidate combines strong analytical skills, SQL expertise, and customer-facing experience to investigate complex technical issues and drive resolution across cross-functional teams.

This role involves working closely with Product, Engineering, and external partners to troubleshoot production issues, analyze data, identify root causes, and improve the overall customer experience.
Responsibilities

• Investigate and resolve complex technical issues reported by customers and partners.
• Perform root cause analysis using logs, monitoring tools, and SQL-based data analysis.
• Partner with Engineering teams to diagnose product defects and validate fixes.
• Provide technical guidance and support for communication technologies including RCS and SIP-based solutions.
• Analyze large datasets to identify trends, anomalies, and operational issues.
• Troubleshoot mobile application issues across Android and iOS platforms.
• Document findings, technical solutions, and support processes.
• Drive issue resolution while maintaining a high level of customer satisfaction.
• Participate in incident response, escalation management, and postmortem reviews.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
• 3+ years of experience troubleshooting technical issues for customers, partners, or internal stakeholders.
• 3+ years of experience using SQL for data analysis and problem investigation.
• Experience analyzing logs, APIs, system behavior, and production environments.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• 2+ years of experience working with SIP, RCS, SMS, VoIP, or communication technologies.
• 2+ years of Android or iOS application development experience.
• Experience supporting large-scale distributed systems.
• Familiarity with APIs, networking protocols, and cloud technologies.
• Experience with scripting languages such as Python, Java, or Bash.
• Knowledge of monitoring and observability tools.

Key Skills

• Technical Troubleshooting
• SQL
• Data Analysis
• Root Cause Analysis
• SIP
• RCS
• Android
• iOS
• API Debugging
• Distributed Systems
• Customer Support Engineering
• Incident Management
• Networking
• Communication Technologies

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!