Emergency Dispatch Operator

Job description

Location: Austin, TX
Facility: Good Health Solutions
Department: Emergency Dispatch & Clinical Communication
Schedule: Day Shift l Sunday - Saturday 8:30a - 4:30p w/ Rotating Weekends & Holidays

Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

Education:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Crisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.
Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.
High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.
Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.
Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)