Store Advisor London (40h) - CDI

What’s Horace?

Founded in 2016, Horace has transformed the market, doing things differently : more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK, USA Horace is looking for a Store Manager for our Covent Garden store !

Horace is looking for a Store Advisor for its third store in London. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience

What will you be responsible for?

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Your responsibilities will include :

Maintenance

• Keep the store clean and well-stocked

• Share maintenance needs with the office team

• Manage stocks of supplies and other items needed by the team

Inventory and stock management

• Keep stock well organized and in impeccable condition

• Manage inventory and supplies for both sales and stock areas

• Coordinate supplies with the office team.

Performance

• Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).

Welcoming and advising customers

• Welcome customers and act as their first point of contact with the brand.

• Create a special atmosphere and engage with customers

• Share the Horace story and act as a brand expert

• Share your product knowledge and personal experience

• Help customers choose the right products for them

• Guide customers through the space and always anticipate their needs

What skills are we looking for?

• You have at least two years' experience in a boutique in any sector and a experience in the cosmetics sector is a plus

• You love to create an unforgettable customer experience and know how important details are

• You can take a step back and always find solutions, especially when it comes to the customer experience

• You're flexible with your hours, evenings and weekends

3 steps to Horace heaven:

• A 1st screening with our Head of Talent Acquisition , to get to know you better and understand your career plan

• An interview with our Store Manager, to tell you about the position and answer your questions

The hourly rate for this role starts from £15.00 per hour, depending on experience