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Full time
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Salesforce Agentforce Data Cloud

Tata Consultancy ServicesHyderabad, Andhra PradeshIndiaPosted 16 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape the future of AI-driven customer service, leveraging cutting-edge Salesforce Agentforce and Data Cloud technologies for significant professional growth. You'll thrive here if you're a mid-senior Salesforce professional eager to deepen your skills in AI integration, prompt engineering, and custom development within a reputable global company. Apply now to be at the forefront of innovative customer engagement solutions!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Job Description

Design, configure, and deploy Agentforce agents within Salesforce to support automated customer facing and internal service scenarios. Develop agent instructions, topics, and actions using Agentforce Studio and approved prompt engineering practices. Integrate Agentforce with Salesforce Data Cloud to enable grounded, context aware AI responses using unified customer and case data. Extend agent capabilities using Apex, Flows, and external API integrations where required. Tune and validate AI model settings to ensure high quality, safe, and compliant AI generated responses.

Skills

Salesforce
SAFe

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