Senior Technical Support Engineer

About Armis

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society safe and secure 24/7.

Armis is a privately held company headquartered in California.

Location

This role is for those based in the Sydney or Melbourne area.

Role Overview

The Technical Support Team is at the heart of ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The team collaborates with Operations, R&D, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and ongoing development of our customers.

What you will do

Our Technical Support Engineer will provide second level support with a focus on our EMEA and APJ based customers. You'll help pave the way as the knowledge source to our growing customer base, working to resolve their most pressing technical issues. You will apply your creativity and innovative ideas to support and create a lasting experience for our customers. As part of your day to day responsibilities, you'll take ownership of customer cases, troubleshoot issues, and support customers in maximizing our products. You will also take on projects, either within or with other teams, to create a company wide impact.

What we expect

• At least 3 years of experience in a similar role - Must
• Technical experience supporting Linux based products - Must
• Technical knowledge in Networking (L2/L3) - Must
• Composing SQL queries and working with databases
• Industry experience in Cyber Security, particularly network security or application security, is required
• Web troubleshooting is preferred
• Cloud computing concepts is preferred
• Experience with enterprise customer accounts
• Working with Docker/Kubernetes based environments is preferred
• Experience with scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Excellent communication and problem solving skills, with a passion for working with customers

Benefits

We value your work life balance, offering comprehensive health benefits, discretionary time off, paid holidays, monthly "me" days, and a highly inclusive and diverse workplace.

Equal Opportunity Employment

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.