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IT Service Desk Mid-Level Specialist at NC

Elite Workforce IncRaleigh, NC🇺🇸United StatesPosted 17 Aug 2026

Why This Role Stands Out

This on-site IT Service Desk Specialist role offers a fantastic opportunity to hone your technical problem-solving and customer service skills while supporting a large user base and contributing to process improvements within a reputable organization. You'll thrive here if you enjoy tackling diverse IT challenges and collaborating with a supportive team to ensure seamless technology operations. Don't miss out on this chance to grow your career and make a real impact.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Position: IT Service Desk Mid-Level Specialist

Location: Online (Locals preferred)
Client: State of North Carolina
Duration: 12+ Months
Job Description: We are seeking a mid-level IT Service Desk Specialist to join a dynamic team for a 12-month engagement. The role combines technical problem solving with strong customer service, focusing on end-user support, incident management, and knowledge sharing. You'll work with common enterprise tools and applications, help resolve a wide range of hardware/software issues, and contribute to documentation and process improvements to support 10,000+ users.

Key Responsibilities:

  • Provide remote and on-site IT support for end users, including hardware, software, and network-related issues; handle password resets and basic desktop administration.
  • Use ticketing systems (e.g., ServiceNow) to document, track, and resolve incidents and service requests.
  • Collaborate with application and infrastructure teams to identify root causes and support timely resolutions.
  • Create and maintain documentation for processes, procedures, and end-user guidance; ensure alignment with internal SLAs and best practices.
  • Demonstrate proactive customer service, escalate where appropriate, and mentor peers to improve client satisfaction and team success.

Most Important Technical Skills:

  • ServiceNow or similar IT service management tool
  • Desktop and software/hardware troubleshooting
  • Windows operating systems, AD, Citrix basics
  • Password resets and basic security/compliance awareness
  • Incident management, problem solving, and user communication

To Apply: Please send your resume to with the exact Subject line: Resume Submission

Skills

Compliance
ServiceNow
Ticketing Systems

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