Software (Technical) Support Engineer (F/M/D)

Job DescriptionWho We Are\ N\nApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. \ N\nWhat We Offer\ N\nSalary:€60,000.00 - €82,500.00\ N\nLocation:Dresden,DEU, Grenoble,FRA, Leixlip,IRL, Milan,ITA, Nijmegen,NLD\ N\nYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. \ N\nAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits. \ N\nApplied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world.

Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.\ N\nWe are looking for a Software (Technical) Support Engineer to join the team in Dresden, Germany in support of our PDC based inspection tools.\ N\nYour key responsibilities as a Software (Technical) Support Engineer:\ N\nSoftware System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)\ NSoftware Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures\ NSoftware Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)\ NCreate, test, and verify installation/upgrade instructions for Applied Materials’ product releases.\ NUnderstand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.\ NCustomer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings\ NProvide on-going training to customers and customer engineers (CE) for technical products and systems issues.\ NAssist in analysis of customer OS performance, integration, and database management issues.

Deliver updates and reports to managers, partners, and peers.\ N\n\nYour education and experience\ N\nA degree in Computer Engineering, Electrical Engineering, Automation or related\ N2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred \ NStrong communicationskills in English, with German being beneficial as well\ NA team player with awillingness to work in multi-disciplinary teams\ NExplains complex information to others in straightforward situations\ NExcellent analyticaland organizational skills\ NWilling to do business trips to customer in Europe and to the headquarters in the US, up to 50%\ N\n\nWhat you can expect from us:\ N\nOnboarding with industry experts from the Applied Materials global team and a local buddy.\ NLearning and development opportunities through continuous professional training and personal skills development.\ NA variety of tasks in an innovative and international technology company.\ NReasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program\ N\n\n\n\n\ NAdditional Information\ N\nTime Type:Full time\ N\nEmployee Type:Assignee / Regular\ N\nTravel:Yes, 50% of the Time\ N\nRelocation Eligible:No\ N \n \nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.\ N \nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\ N \nApplied Materials is an

Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\ N