IT Desktop Support Engineer

Job Title: IT Desktop Support Engineer (L1)

Location: Mount Sterling, Kentucky, USA
Employment Type: Full-Time
Work Arrangement: Onsite (or Hybrid if applicable)
Engagement Type: 1099 Independent Contractor (No Benefits)

Job Summary

We are seeking a motivated IT Desktop Support Engineer (Level 1) to provide first-line technical support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

This is a full-time 1099 independent contractor role and does not include company-sponsored benefits.

Key Responsibilities

• Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business applications
• Perform user account support including password resets, access provisioning, and basic Active Directory tasks
• Install, configure, and upgrade software and hardware as needed
• Log, track, and document incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, or similar)
• Provide remote and onsite support to end users
• Escalate complex technical issues to L2/L3 support teams when necessary
• Ensure compliance with IT policies, procedures, and security standards
• Maintain inventory of IT assets and support equipment lifecycle management
• Deliver high-quality customer service and end-user support experience

Required Skills & Qualifications

• 1–3 years of experience in IT Desktop Support or Helpdesk (L1)
• Strong knowledge of Windows operating systems (Windows 10/11)
• Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)
• Experience with troubleshooting hardware and software issues
• Familiarity with ticketing systems and ITSM processes
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• Hands-on experience supporting end users in an enterprise environment

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications
• Experience supporting Office 365 / Microsoft 365 environments
• Basic knowledge of Mac OS and mobile device support
• Prior experience in corporate or manufacturing IT environments

Work Authorization Requirement

Candidates must be authorized to work in the United States. Eligible categories include:

• U.S. Citizens
• L2 Visa Holders
• J2 Visa Holders
• Holders

Contract Terms

• Employment Type: 1099 Independent Contractor
• Full-time engagement
• No benefits (health insurance, PTO, retirement, etc. not included)
• Pay structure to be discussed based on experience and skill level

Soft Skills

• Strong problem-solving ability
• Professional and customer-focused attitude
• Ability to work under pressure and meet SLAs
• Team collaboration and effective communication