Scrum Delivery Lead

Role : Scrum Delivery Lead
Location : Needham, MA (USA) – 3 Days work from office
Duration : 6+ Months

Summary

Delivery lead for the Commerce and Storefront estate: 14 live DTC storefronts on Salesforce  Commerce Cloud (SFRA), with 5 additional markets launching. You will run three scrum 
teams (one FTE-led, two offshore staff-augmentation) on a two-week sprint cadence, owning throughput, quality gates, and predictable delivery across a multi-storefront footprint.

Key responsibilities

•    Run the ceremonies across all three squads: sprint planning, daily standups, reviews, retrospectives, and backlog refinement, keeping cadence consistent despite mixed FTE and offshore composition.
•    Own sprint commitment and delivery predictability: velocity tracking, burndown, capacity planning, and clear escalation when scope or capacity slips.
•    Coordinate the QA lifecycle across squads: QA, SIT, UAT, and regression, ensuring quality gates are met before release into each storefront.
•    Manage the release train across 14 live storefronts plus 5 launching markets, sequencing dependencies and change windows under SOX / ITcontrols.
•    Act as the delivery interface to product, stakeholders, and vendor partners; keep Jira hygiene high and status transparent.
•    Manage offshore vendor delivery quality, onboarding, and utilization against SLA.
•    Support production incident triage and post-release defect management, feeding escaped-defect patterns back into planning.
•    Drive continuous improvement in flow, estimation accuracy, and automation adoption across the squads.

Required experience

•    10+ years delivery / scrum lead experience running multiple concurrent agile teams, including distributed / offshore teams.
•    Proven delivery in e-commerce or DTC, ideally on Salesforce Commerce Cloud (SFRA/SFCC) or a comparable enterprise commerce platform.
•    Strong command of Jira and agile metrics; demonstrable track record improving predictability and throughput.
•    Experience coordinating QA, SIT, and UAT cycles as part of a release process.
•    Experience managing vendor / staff-aug delivery relationships.
•    Comfortable operating in a controlled environment (SOX / ITor equivalent audit regime).
•    Scrum certification (CSM / PSM) or SAFe. MUST
•    CRM or Salesforce Development background is MUST
 
Nice to have
•    Multi-market / multi-storefront launch experience.
•    Exposure to agentic or AI-assisted delivery tooling.