Job Description

• Develop, maintain, and execute CYARA automated test scripts.

• Build automated suites for regression, smoke, and functional testing.

• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.

• Analyze CYRA reports and troubleshoot failures

• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.

• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.

• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.

• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators

• Ability to simulate concurrent calls and track system performance

• Prepare test scenarios, test cases, and reusable scripts

• Perform E2E customer journey testing for voice & digital channels

• IVR platform testing by Cyara and Python/JavaScript for test automation

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)

• Good understanding of below contact center concepts:

o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM

• Design, develop, execute and maintain automated test scripts for the IVR system

• Verify and validate performance and reliability of the IVR system.

• Good understanding of Cyara Velocity, Cruncher and Pulse modules

• Develop and document test plans

• Work closely with the development team to ensure defects are closed timely manner.

• Strong analytical, problem-solving and Troubleshooting skills

• Excellent communication skills and should work directly with customers/vendor

Cyara Tester

Quick Overview