Project Manager - E-Invoicing Implementations

About Complyance:

• Complyance builds technology that helps businesses manage e-invoicing and regulatory-compliance workflows. Our Delivery team works with enterprise customers, finance teams, IT teams, ERP partners and software developers to implement API, ERP, file-based and manual-upload e-invoicing solutions.
• We are expanding our implementation capability for customers across the UAE and are looking for an early-career engineer who is interested in APIs, enterprise systems, customer implementations and financial technology.

About the Role

• Complyance is looking for an experienced and delivery-focused Project Manager - E-Invoicing Implementations to manage enterprise customer implementations across the UAE.

• The Project Manager will independently manage assigned customer projects involving API integrations, ERP integrations, file-based processes and manual-upload solutions. The role owns project execution from initiation and planning through requirements, implementation, UAT, production go-live, hypercare, closure and transition to Customer Success and Support.

• The Project Manager will coordinate customer business and IT teams, ERP implementation partners and Complyance's Functional, Technical Implementation, Solution Architecture, Implementation Quality, Product, Engineering, Support and Customer Success teams.

• The position is based in Chennai and follows UAE business hours. The role may require travel to the UAE or other approved customer locations for discovery, workshops, governance meetings, UAT, go-live or escalation support.

Key Responsibilities:

Project Initiation and Governance:

• Lead formal handover from Sales, reviewing the SOW, scope, assumptions and acceptance criteria
• Prepare and maintain the Project Charter, Project Management Plan and RACI
• Establish objectives, milestones, governance forums and escalation paths
• Conduct kickoff meetings and set documentation, reporting and change-control standards

Project Planning and Schedule Management:

• Prepare and maintain project plans, schedules, milestones and delivery forecasts
• Coordinate schedules across functional, technical, UAT, Product and customer workstreams
• Track progress against baseline, flag slippage early and maintain the critical path
• Manage multiple projects by complexity and capacity; escalate resource conflicts

Scope and Change Control:

• Maintain the approved scope baseline and change-request register
• Identify out-of-scope requests and route them through impact assessment and approval
• Prevent informal requests from becoming unapproved commitments
• Maintain traceability to acceptance milestones; escalate scope disputes

RAID and Dependency Management:

• Own the Risks, Assumptions, Issues and Dependencies log, with an owner, date and status for each item
• Identify dependencies early and track overdue actions and ageing risks
• Escalate critical risks/issues through governance; maintain the decision log

Customer and Stakeholder Management:

• Act as the primary governance contact for assigned implementations
• Run status meetings, workstream reviews and steering committee updates
• Communicate status, risks and decisions; facilitate timely customer decisions
• Manage expectations without unapproved commitments; escalate unresolved concerns

Cross-Functional Delivery Coordination:

• Coordinate Functional, Technical, Solution Architecture, UAT, Product, Engineering, Support and Customer Success teams
• Ensure deliverables and deadlines are clear; resolve cross-functional blockers
• Keep requirements, design, testing and deployment aligned; run readiness reviews

Project Documentation and Controls:

• Maintain the project document register (Charter, Plan, RACI, RAID/Decision/Change logs, Status Reports, Steering materials, Acceptance records, Go-Live checklist, Closure Report)
• Ensure specialist-owned documents are completed by their correct owners
• Maintain a complete, auditable project record

Note: Coordinates and governs specialist deliverables but does not independently author or approve requirements, architecture, regulatory interpretations or UAT acceptance.

Requirements and Solution Governance:

• Coordinate requirement workshops led by the Functional Consultant; ensure requirements are documented and baselined
• Track the Technical Impact Assessment, SDD and Solution Architect approval
• Ensure implementation follows approved design; route changes through formal change control

UAT Coordination:

• Integrate the UAT plan into the project schedule and track prerequisites/dependencies
• Coordinate with the Implementation Quality Lead; monitor execution, defects and acceptance risks
• Escalate defects affecting readiness; ensure formal customer UAT acceptance

Go-Live and Hypercare:

• Own go-live governance, cutover planning and the formal go/no-go meeting
• Coordinate production deployment, validation and hypercare meetings/escalations
• Track critical incidents during hypercare and hand off to Support/Product/Engineering

Project Closure and Handover:

• Confirm deliverables and acceptance criteria are complete; obtain final customer acceptance
• Close, transfer or defer outstanding items; complete the Project Closure Report
• Coordinate handover to Customer Success and Support, including known issues, open commitments and support arrangements

Commercial and Milestone Support:

• Track contracted milestones and acceptance evidence; support milestone-invoicing readiness
• Document customer-caused delays and maintain evidence for change/extension discussions
• Escalate scope, margin or contractual risks; do not negotiate pricing/terms without authorisation

Required Skills and Experience:

• 5-10 years of project management experience in enterprise software, ERP, SaaS or integration implementations.
• Proven experience managing projects from initiation through production go-live, hypercare and closure.
• Experience managing API-based integration projects.
• Experience coordinating ERP or financial-system implementations.
• Experience with file-based or manual-upload implementation models.
• Working knowledge of finance, accounting and invoice processes.
• Experience coordinating customer IT teams, business teams, implementation partners and software vendors.
• Strong understanding of project lifecycle, SDLC and delivery governance.
• Demonstrated experience with project planning, RAID management, change control and executive reporting.
• Strong stakeholder, negotiation and conflict-management capabilities.
• Excellent written and verbal communication skills.
• Strong documentation, reporting and presentation skills.
• Ability to manage multiple projects according to approved capacity and complexity.
• Proficiency with Microsoft Excel, PowerPoint, Word, Teams and project-management tools.
• Willingness to work according to UAE business hours.
• Willingness and ability to undertake approved business travel, subject to visa, immigration and company requirements.

Preferred Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration or a related discipline.
• PMP certification.
• PRINCE2, PMI-ACP, Scrum Master or equivalent certification.
• Experience with SAP, Oracle, Oracle Fusion, Microsoft Dynamics 365, NetSuite or similar ERP platforms.
• Experience in e-invoicing, tax technology, regulatory technology or digital-transformation projects
• Experience managing UAE or GCC enterprise customers
• Experience coordinating multiple entities, ERP systems or implementation partners.

Working Hours and Travel:

• The role is based in Chennai and aligned with UAE standard business hours.
• The Project Manager must be available for planned customer meetings, UAT sessions, production, deployments and go-live activities outside normal working hours when reasonably required and approved.
• The role may require travel to Dubai, other UAE locations or approved customer sites.
• Travel may be required for discovery workshops, project recovery, steering meetings, UAT, go-live or other material delivery events.
• Travel frequency will depend on project needs and should be communicated with reasonable notice where practicable.
• All travel must follow company approval, expense, security, visa and duty-of-care policies
• Travel documents and customer information must be handled securely
• Employment and travel requirements should be confirmed by qualified HR/legal professionals

Key Performance Indicators:

The Project Manager will be measured on:

• Achievement of approved project milestones
• On-time completion of contracted deliverables
• Forecast accuracy and schedule control
• Timely identification and escalation of risks and dependencies
• Quality and currency of RAID and decision logs
• Customer action and dependency ageing
• Change requests identified and approved before work begins
• Successful UAT coordination and authorised customer acceptance
• Production go-live success
• Hypercare stability and timely closure
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