Mobile/Personal IT Device System Administrator with Security Clearance

New Mobile/Personal IT Device System Administrator Springfield, VA Apply **ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED** As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services.  You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, fli p phones, mobile hot spots, secure wireless, and RSA tokens. You will: * Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned * Operations && Sustainment * Asset Management && Inventory * Issuance && Return-to-inventory * Recapitalization efforts && activities * Vendor interaction && interfacing * Operations and Sustainment * Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs * Assist with all functions within the PITD store in compliance with policies and procedures * Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs * Process hardware requests and complete administrative work for asset accountability * Configure smartphones with unclassified email and other essential mission applications * May require after-hours/weekend support or mission, program and special projects * Software and Hardware Support * Image laptops and install specialized software as requested, adhering to standard configurations * Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems * Provide technical support to users, resolving hardware and software issues efficiently and effectively * Mobile Device Management (MDM) * Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols * Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues * Manage and track the AT&&T account, ensuring correct features are enables, contr ol ling excessive charges and unauthorized connections * Asset Management and Accountability * Process hardware requests, ensuring timely fulfillment and accurate documentation * Maintain meticulous inventory contr ol, tracking IT assets throughout their lifecycle * Perform administrative tasks related to asset accountability, ensuring compliance with customer policies * Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities * Records Management * Maintain accurate and organized records related to IT assets, user accounts, and security protocols   WHAT YOU'LL NEED TO SUCCEED: * CompTIA Sec+ certification * Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree * 3-5 years’ experience in related field * Active TS/SCI security clearance with willingness to consent to a polygraph for this position * Experience using Microsoft Intune * Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues * Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance * Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations * Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results * Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment * Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity * Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction * Professional, energetic, and positive attitude * Excellent written and verbal/interpersonal communications skills Additional Information * All your information will be kept confidential according to EEO guidelines. * Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. * Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.