Senior ITIL Service Transisiton Manager - £450pd Inside IR35

Senior ITIL Service Transition Manager - £450pd inside IR35

Hybrid - 2-3days office

London

* Must be able to start immediately

* Go-Live due 17th August (2-3week assignment initially)

Bench IT requires a senior ITIL Service Transition Manager, working within Professional & legal services. The role will ensure that all managed services are transitioned under ITIL best practices, to agreed timelines and budgets, aligning with the commercial agreements and readiness criteria.

The role will work closely with c-suite and senior directors, both internally and throughout the customer base, responsible for all phases, from new onboarding, mid-cycle changes, to decommissioning of Legacy services.

Key Responsibilities

• Service Transition Management: Lead the planning and execution of service transitions from inception through to operational acceptance. Own the end-to-end transition life cycle, ensuring services are fully operationally ready before acceptance into live service. Develop and maintain transition plans, mobilisation plans, and governance frameworks.
• Service Readiness & Governance: Establish and manage service readiness reviews. Ensure all operational teams have the knowledge, documentation, and tooling required to support the service. Validate that appropriate operational processes such as monitoring, incident management, escalation paths, and support models are fully defined and operational.
• Stakeholder Management: Working with both internal teams and senior management, together with customer onboarding teams
• Customer Onboarding & Engagement
• Risk & Quality Management
• Process Improvements: Identify opportunities to improve efficiency, reduce transition timelines, and enhance customer experience

Required Skills & Experience

• ITIL 4/5 Managing Professional accreditation, or at least five years' experience operating within an ITIL aligned service management function, demonstrable in the application of service transition best practices
• Proven service transition management experience, ideally within a large-scale MSP
• Extensive experience in the computing industry with a good understanding of IT infrastructure technologies and managed service offerings.