Mobility Support Specialist - TechOps IT

Job Title

Mobility Support Specialist - TechOps IT

Location & Work Model

Hybrid – Irving, TX

About the Role

You will support a primary resource managing approximately 4,000 mobile devices across three regional carriers for TechOps and Wheelchair programs.

Key Responsibilities

·        Provide Tier 1 and Tier 2 mobile device support and troubleshooting.

·        Manage access, application setup, and device deployment for new hires.

·        Support system change processes for iOS and application updates.

·        Format and send alerts, bulletins, and read-and-sign updates directly to iPads.

·        Administer the document control tool with Technical Publications.

·        Track shipment returns and replacements alongside Base Admin and Base Managers.

·        Maintain the application database and clear storage issues.

·        Coordinate with maintenance training teams to deliver mobility training programs.

·        Create and update technical documentation.

·        Serve as a liaison between IT teams, regional groups, and external vendors.

Minimum Qualifications

·        Bachelor's degree in computer science, Computer Engineering, Information Systems (CIS/MIS), Engineering, or equivalent experience.

·        Minimum 2 years of total experience.

·        2 years of experience in asset management.

·        1 year of experience in Help Desk or Customer Service.

Top Mandatory Skills

·        Mobile Device Management (MDM) solutions, specifically JAMF or SOTI.

·        Apple deployment tools, specifically Apple Configurator and Apple Business Manager (ABM).

·        Hardware support experience with Apple iPads and mobile printers.

Preferred Qualifications

·        Airline industry experience.

·        Experience supporting Windows Rugged Toughbooks.

·        Knowledge of Windows, Linux, iPadOS, wireless, cellular, and networking basics.

·        Knowledge of Comply365 or JeppFD-Pro applications.

·        Apple certification.

·        Advanced Microsoft Office skills.

·        Strong written and verbal communication skills.

About VGAI Solutions 

VGAI Solutions is an AI-native and technology solutions firm that helps organizations build high-performing engineering and technology teams. MBE-certified and ISO 9001-registered, we operate across the USA, Mexico, UAE, Mauritius, and India, with our Global Delivery Center in Hyderabad. From specialized IT to engineering talent to end-to-end AI solutions, we deliver the human capital that powers our Fortune 1000 clients.

Equal Opportunity Statement 

VGAI Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.