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Part timeSales

Player Services Cashier

Cherokee Nation BusinessesCatoosa🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typePart Time
Work modeOn Site
LocationCatoosa, United States

Job description

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS.

  • Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
  • Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.
  • Enroll guests into the rewards program and issue membership cards.
  • Conduct entry-level player evaluations and make outbound calls as needed.
  • Verify and distribute payments for jackpots and special payouts.
  • Maintain accurate records of all transactions.
  • Handle guest requests, disputes, and complaints professionally.
  • Safeguard company assets and reconcile daily transactions.
  • Maintain a clean and organized work area.
  • Adhere to all company policies and procedures.
  • High School Diploma or GED.
  • One year of cash handling or customer service experience preferred.
  • Excellent customer service and communication skills.
  • Strong interpersonal and communication skills.
  • Ability to perform basic mathematical computations accurately.
  • Knowledge of casino games and property amenities.
  • Ability to learn and explain gaming promotions.
  • Ability to work in a fast-paced and often demanding environment.
  • Ability to work independently and as part of a team.
  • Ability to stand for extended periods and lift up to 50 pounds.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
  • Ability to obtain and maintain licensing by the appropriate gaming authority.
  • Must have and maintain a valid driver's license.

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