Senior IT Service Delivery Leader: Strategy & Operations
Why This Role Stands Out
This hybrid role offers an exceptional opportunity to shape IT service delivery strategy and operations within a reputable global health organization, driving continuous improvement and impacting vital health services. You'll thrive here if you possess strong ITSM expertise and a passion for leading teams and fostering operational excellence, so seize this chance to advance your career!
Quick Overview
Job Description
Senior Service Delivery Manager at Bupa leads end-to-end IT service delivery and operational excellence across Health Insurance or Health Services units. You ensure service quality, continuity, and cost-effective operations while engaging senior stakeholders.
With 8-10 years in ITSM and 3+ years in multi-tower delivery, you drive SIPs, SLAs, and governance, coordinating providers and managing budgets. You will mentor Associate SDMs and shape risk, compliance, and disaster recovery programs.
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