Client Partner

Required Skills :

• Adapt in Client Services, Business Consulting and Global Delivery of IT Solutions with experience in IT strategy, application / service delivery, leading and building high performance teams and delivering growth.
• Align customer and business strategies to help achieve desired results for customers through technology innovation and enablement of value creation for organizations.
• Ability to build and maintain strong, positive relationships with clients.
• Work with cross-functional teams to develop and deliver customized solutions that meet customer needs and enable global delivery teams by providing optimal delivery solutions.
• Ability to identify growth opportunities and anticipate market trends.
• Driving revenue growth through consultative selling and strategic proposals
• Expert in virtual presentations and digital communication platforms
• Familiarity with latest technology and changes in market
• Coordinating internal teams to ensure timely delivery of services
• Should be problem solver, have creative approaches to client challenges and have ability to thrive in fast-changing environments.

Roles & Responsibilities :

• Serve as the primary point of contact for clients.
• Develop and execute account strategies aligned with client goals.
• Identify growth opportunities and create plans for upselling and cross-selling.
• Drive joint business planning and strategic value alignment.
• Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer
• Sales management through rigor in review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis
• Lead large RFPs and proactive proposals
• Collaborate with other horizontals of TCS to penetrate new areas, and drive growth in existing areas where TCS has business
• Pipeline creation through proactive thought papers, PoVs aligning to the industry trends
• Make Cold calls to clients, generate leads and follow up
• Managed Portfolios and Customer Relationships including Sr. Management
• Oversee service delivery and ensure SLA compliance.
• Manage escalations and risk mitigation.
• Own contracts, invoicing, and financial governance for client accounts.

Generic Managerial Skills:

Communication Skills

• Strong verbal and written communication for client interactions, presentations, and reporting .
• Ability to articulate complex ideas clearly and persuasively.

Sales Proficiency

• Expertise in the sales cycle: prospecting, pitching, negotiating, and closing deals.
• Deep product knowledge to articulate value propositions effectively.

Client Relationship Management

• Building trust and rapport with clients.
• Active listening and empathy to understand client needs and deliver tailored solutions.

Strategic Planning & Analytical Skills

• Ability to develop account strategies aligned with business goals.
• Use of data analysis for forecasting and identifying growth opportunities.

Negotiation & Persuasion

• Skilled in negotiating contract terms while maintaining positive client relationships.
• Persuasive techniques to influence decision-making.

Goal Orientation Focus on meeting and exceeding targets.