Configuration Management Analyst with Security Clearance

Primary Responsibilities

• Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
• Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
• Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
• Monitor the progress of approved changes to ensure they are implemented correctly.
• Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
• Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
• Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
• Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to the development and improvement of CM processes and procedures.

Required Qualifications:

• Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
• Experience & Education: Requires 1-3 years of direct experience in Configuration Management or a related IT field. A Bachelor’s degree is a plus, but equivalent professional experience will be strongly considered.
• ITSM Knowledge: Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
• Technical Foundation: Solid understanding of networking concepts.
• Professional Skills: Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
• Teamwork: Ability to work both independently and as part of a collaborative team.
• Tools: Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

PREFERRED QUALIFICATIONS:

• Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
• ITIL Foundation Certification.
• Interest in developing skills related to ServiceNow reporting and dashboards.