Customer Service Representative/ Veterinary Receptionist

Halifax Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation

• Compensation: $16–$20 per hour

• This is a flexible, full-time position with a 5/8 schedule, requiring availability Monday through Friday, from 9:00 AM to 6:00 PM. Rotating Saturdays may be required in the future.

Full-Time Benefits Package*

• Health package: Medical, dental, and vision insurance

• Life insurance and disability coverage

• Employee Assistance Program (EAP)

• 401(k) with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum Qualifications and Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

• Proficiency in the following skills:

  • Ability to manage a multi-line phone system while assisting in-person clients

  • Experience working with veterinary practice management software, especially ezyVet, preferred

  • Exceptional verbal and written communication skills

  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

  • Strong organizational and time management skills

  • Experience scheduling appointments and coordinating calendars preferred

  • Ability to accurately process payments and maintain financial records

  • Positive attitude and willingness to collaborate with a team

  • Ability to remain calm, professional, and solution-oriented during busy periods

Why Choose Halifax Veterinary Center?

Halifax Veterinary Center has been caring for pets and families in the Port Orange community since 1990. Today, we are a well-established, full-service three-doctor companion animal practice offering comprehensive medical, surgical, dental, and preventive care for dogs, cats, reptiles, and small mammals.

Our modern, well-equipped facility includes digital X-ray, dental X-ray, ultrasound, cold laser therapy, a dedicated surgical suite, in-house laboratory equipment, and a fully stocked pharmacy, allowing our team to provide high-quality care across a variety of patient needs.

Most importantly, we believe in creating a gentle, caring, and team-oriented environment for our patients, clients, and staff. From client service to hands-on patient care, every team member plays an important role in the hospital. Halifax Veterinary Center is a great place for veterinary professionals looking for a supportive environment where they can learn, contribute, and grow.

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