Why this role stands out
Accelerate your career by shaping the data-driven future of a rapidly evolving technology organization, where you will directly influence business strategy and customer success outcomes. This remote role is perfect for a proactive analytical thinker who thrives on transforming complex insights into actionable intelligence within a collaborative, high-impact environment. Apply today to lead meaningful change and elevate your professional expertise in this pivotal position.
Quick overview
Job description
Customer Analytics Specialist
DISHER is currently partnering with an organization that is evolving from a logistics services company into a technology-enabled services company. Technology, data, and AI increasingly are determining not only how efficiently they operate, but what services they can offer, how differentiated those services are, and the value they can create for their customers.
In this role, you will build and own customer analytics that directly drive Net Revenue Retention and customer success outcomes. You will translate complex customer data into actionable insights and automated intelligence that enable Account Managers, Customer Success Managers, and executives to make faster, more informed decisions about retention, expansion, and customer value.
You will report to the Vice President, Customer Operations and work directly with customer-facing teams to understand what decisions they need to make, validate whether your analytics are creating measurable impact, and iterate toward insights they trust and act on.