Delivery Operations & Process Analyst

Job#: 3047289

Job Description:
Delivery Operations Analyst

Location: Portland, Oregon (Onsite 4 days/week)

Duration: 6 month contract

Role Overview

We are seeking a Delivery Operations Analyst to provide targeted support. This role will help operationalize and accelerate a growing backlog of process improvement activities. The successful candidate will work directly with senior members of the Software Defined Vehicle organization to improve intake processes, enhance Jira data quality, document workflows, support estimation practices, and develop operational improvements that help teams work more efficiently.

Key Responsibilities

• Support the design, documentation, and continuous refinement of work-intake processes and request-management practices.
• Partner with stakeholders to develop intake templates, submission requirements, and decision-support materials.
• Document current-state processes using Confluence and other approved tools.
• Develop process flows, workflow diagrams, operational procedures, and supporting documentation.
• Perform ongoing review and maintenance of Jira tickets and backlog items.
• Coordinate with requestors and stakeholders to obtain missing information and improve ticket quality.
• Evaluate how work moves through the organization and identify opportunities to improve efficiency, consistency, and transparency.
• Assist with the development of lightweight estimation frameworks and decision-support models.
• Support exploratory investigations into Atlassian Rovo capabilities and potential use cases.

Required Qualifications

Technical Skills:

• Jira Cloud (1-2 years)
• Confluence (1-2 years)
• Familiarity with Atlassian Rovo
• Microsoft Office Suite

Advanced Jira administration experience is not required as the role is expected to operate as an effective business user of the platform rather than a system administrator or workflow engineer.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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