Community Manager

Introduction:

The Community Manager will be responsible for making real-time editorial judgment calls about engaging with the community, feeding engagement insights back into the content calendar, maintaining a clear boundary between community engagement and customer support, and supporting Reddit programming. The ideal candidate will have experience in community management, social media engagement, or a related editorial role, with a focus on consumer technology, entertainment, or media brands.

Responsibilities:

• Make real-time editorial judgment calls about community engagement
• Feed engagement insights back into the content calendar
• Maintain a clear boundary between community engagement and customer support
• Support Reddit programming, including weekly product updates, feature deep dives, FAQ responses, and AMA coordination
• Partner with Social Listening to combine qualitative engagement insights with quantitative sentiment data
• Codify examples of strong engagement and set standards for the team
• Review engagement quality weekly and assess missed opportunities

Requirements:

Required Skills:

• 5+ years of experience in community management, social media engagement, or a related editorial role
• Experience managing community engagement for a brand across multiple platforms, including Reddit
• Understanding of the difference between community engagement and customer support
• Sharp editorial judgment and ability to assess conversations in real time
• Fluency in platform culture across various social media platforms
• Ability to write in a direct, useful, and conversational voice
• Comfort with ambiguity and fast-moving situations
• Experience working cross-functionally with product, legal, comms, and marketing teams

Preferred Skills:

• Experience in consumer product marketing
• Ability to maintain systems for daily engagement
• Strong instincts for where the line between community engagement and customer support lies
• Comfortable engaging independently and knowing when to escalate