Product Owner (Customer Data & Engagement)

Product Owner (Customer Data & Engagement)

Location: Reading (Hybrid)

Duration: Initial 6 Months

Contract Type: Inside IR35 Day Rate

Shape the future of customer engagement at Primark.

We're looking for a Product Owner to lead a portfolio of customer-facing data products , driving capabilities that enable better customer understanding, personalisation, engagement, and decision-making across Primark's digital ecosystem.

This role sits within our Customer (Digital) domain , with a strong focus on customer data platforms, data lakes, data warehousing, and customer engagement capabilities . You'll own the product roadmap and backlog, translating business strategy into impactful technology solutions that deliver measurable value for customers and the business.

What You'll Be Doing

• Own and evolve customer data products across their full lifecycle
• Define and prioritise product roadmaps and backlogs based on business value and customer outcomes
• Partner with business, data, engineering, analytics, and digital teams to deliver impactful solutions
• Use customer insights, data, and market trends to drive product decisions
• Champion agile product delivery and continuous improvement
• Communicate product progress, risks, and opportunities to senior stakeholders

What We're Looking For

• 3-5+ years' experience in Product Ownership, Product Management, Business Analysis, or Digital Technology delivery
• Proven experience managing product roadmaps and backlogs in Agile environments
• Experience delivering data products , including Customer Data Platforms (CDPs), data lakes, data warehouses, customer analytics, or customer insight platforms
• Strong understanding of customer data, segmentation, personalisation, and customer engagement capabilities
• Ability to balance customer needs, business value, and technical complexity
• Excellent stakeholder management and communication skills

Desirable Experience

• Retail, eCommerce, loyalty, marketing technology, or customer engagement platforms
• Working with customer 360, data governance, and analytics capabilities
• Experience translating data into actionable customer and business outcomes

If you're passionate about using data to create better customer experiences and have a track record of delivering customer-centric data products, we'd love to hear from you.