IICS Support Lead

IICS Support Lead

Job Location- Remote (USA), EST preferred

Job Description-

The Skill-set Requirement

• Experience:10+years in data integration and production support, with strong hands-on IICS experience.

Key Responsibilities

• Lead onsite production support for Informatica Intelligent Cloud Services (IICS), ensuring stability and availability of data integration jobs and pipelines.

• Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and performance issues.

• Own incident management, root cause analysis (RCA), problem resolution, and SLA compliance for production issues.

• Troubleshoot Secure Agent, connectivity, database, API, and data integration issues across cloud and on-premises environments.

• Coordinate with offshore support teams, development teams, infrastructure teams, and business stakeholders to ensure timely issue resolution.

• Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management activities.

• Prepare operational reports, track support KPIs, maintain runbooks, and drive continuous improvement through automation and proactive monitoring.

• Healthcare domain knowledge (optional): Familiarity with healthcare data, clinical data management, clinical laboratories, or healthcare data integration processes is preferred but not mandatory