Application Analyst

Norwest, New South Wales 2153, Australia

Full-time Permanent Associate

Description

CampbellProperty Group (CPG), one of Australia's leading residential construction and property development companies, is growing. We are looking for an experienced ApplicationAnalyst to join our team at our Norwest Head Office.

A newly created opportunity, the application analyst is a senior member of the IT Application team responsible for the support, administration and continuous improvement of CPG's business-critical applications across their full lifecycle.

What you will do?

The role extends beyond day-to-day support to take ownership of an assigned application portfolio, lead the resolution of complex incidents and problems and drive enhancements, integrations and automation that improve business performance. The Application Analyst provides technical guidance and mentoring to Application Support Analysts and partners closely with business stakeholders, vendors and the wider IT team to ensure applications are reliable, secure and aligned to business needs.

Your responsibilities will include but not limited to:

Working autonomously, exercising sound judgement on complex application issues and guide others in the team

Owning the support, configuration and continuous improvement of an assigned portfolio of business applications

Determining resolution approaches for complex incidents and problems, escalating only where genuinely required

Advising business stakeholders and vendors on application options, impacts and implementation considerations

You will:

Provide technical guidance, coaching and quality review to Application Support Analysts

Provide senior-level (2nd and 3rd line) support for enterprise applications, ensuring availability, performance and reliability

Own assigned applications across their lifecycle, including configuration, administration, upgrades and decommissioning

Maintain and improve application support processes, procedures and documentation, incorporating security considerations

Advise on application security, licensing, upgrades, backups and disaster recovery needs

Lead diagnosis and resolution of complex incidents, coordinating stakeholders to restore service within SLAs

Assess, develop, document and implement changes through the change control process with minimal disruption

Plan and coordinate application releases and deployments across teams, ensuring quality, security and compliance

Lead testing, quality assurance and post-release reviews, identifying and resolving issues

Manage application enhancements and configuration changes to improve business performance

Analyse business and application processes to identify opportunities for improvement, automation and optimisation

Design and recommend practical solutions and future-state processes aligned to business objectives

Translate business requirements into clear functional specifications to guide solution design and delivery

Provide subject-matter expertise to projects and initiatives affecting supported applications

Maintain user access, permissions and role-based access controls in line with policy

Monitor and address application security vulnerabilities and support audits, risk assessments and compliance reporting

Maintain data integrity through access controls, backup and recovery practices

Provide technical mentoring, knowledge sharing and quality review to Application Support Analysts, building team capability

About you?

We are looking for someone with:

Extensive experience in application support, systems analysis or a related role, including senior or lead responsibility for business-critical applications.

Demonstrated experience owning applications across their lifecycle (support, configuration, enhancement, upgrade and integration).

Proven experience leading complex incident and problem resolution and coordinating with vendors and technical teams.

Experience mentoring or providing technical guidance to junior support analysts.

Exposure to application integrations, APIs, data migrations and cloud-based platforms.

Construction industry or ERP/finance and project systems experience highly desirable.

Experience with HubSpot or other cloud based CRM highly desirable.

Strong understanding of ITIL service management principles (incident, problem, change, release and configuration management).

Solid knowledge of database structures, SQL queries and reporting tools.

Understanding of application security, role-based access control (RBAC) and data privacy/compliance.

Working knowledge of integrations, APIs, networking, cloud services and IT infrastructure.

Familiarity with automation tools and techniques to streamline application processes.

Awareness of AI tools and their responsible application to support and analysis work.

Analytical and detail-oriented with strong, structured troubleshooting skills.

Proactive, resourceful and able to work autonomously on complex issues.

Strong communicator, able to translate between business and technical audiences.

Calm under pressure, able to manage multiple priorities and competing demands.

Collaborative leader who shares knowledge and lifts the capability of the team.

Continuous learner with a strong improvement and automation mindset.

What's on offer?

When you join our team, you'll be part of a supportive culture that values your wellbeing, growth, and work-life balance.

We offer:

A welcome gift when you start - to make you feel at home

Competitive pay and flexible work options

A focus on your health and wellbeing - with multiple gym and health insurance discounts

Great retail deals - including travel, groceries, and more

Big savings on home builds, trades, suppliers and utilities

Ongoing learning through the CPG Academy, with mentoring and unlimited training

Opportunities to give back through our charity partners

Generous leave - including parental, volunteer, reservist and emergency services leave

Free wellbeing support for you and your family, including EAP and health coaching

Annual nutrition and fitness check-ins

Help with financial planning

A referral bonus when you bring a friend onboard

About us

At CampbellProperty Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

Clarendon Homes - award-winning, innovative homes across QLD and NSW

Domaine Homes - affordable, stylish homes designed for modern families

Loan Market Elevate - expert financial solutions to support our customers' property journeys

With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.