Jr. IT Analyst

Join a dynamic IT support team where you'll help keep end users, devices, printers, and site infrastructure running smoothly in a fast-paced manufacturing environment. This role offers the opportunity to support a wide range of technologies while partnering with teams to resolve issues, maintain service levels, and contribute to a reliable day-to-day operation.
Responsibilities

• Provide hands-on support for desktops, laptops, NetPCs, servers, printers, VoIP phones, and network equipment
• Install, configure, deploy, migrate, replace, patch, and maintain site technology assets
• Troubleshoot hardware, software, and connectivity issues across Windows and Linux-based environments
• Support manufacturing and office printing devices, including HP and Zebra printers
• Assist with Ethernet, wireless, LAN/WAN, firewall, router, switch, and VPN-related issues
• Deliver standard software support for tools such as Microsoft 365 and Microsoft Teams
• Accept, update, and close ITSM tickets in line with service expectations
• Monitor dashboards and help maintain performance targets for PCs, tickets, telecom, and system vulnerabilities
• Follow site, corporate IT, plant, and safety training requirements and activities
• Work independently with minimal direction while contributing to a collaborative support team

Skills

• At least 2 years of IT experience supporting PCs, servers, printers, and network infrastructure
• Strong working knowledge of Microsoft Windows Server operating systems
• Experience supporting Wintel and Linux environments
• Ability to troubleshoot and support LAN/WAN, wireless, VPN, routers, switches, and firewalls
• Familiarity with Microsoft 365, Microsoft Teams, and standard workplace software
• Experience handling ITSM tickets and meeting service level expectations
• Strong problem-solving skills and a customer-focused mindset
• Ability to stay organized, follow processes, and manage multiple support requests
• Self-motivated approach and comfort working with limited supervision
• High school diploma required

Preferred Skills

• Experience supporting manufacturing or plant-based IT environments
• Background working with VoIP phone systems
• Exposure to vulnerability tracking or dashboard reporting
• Familiarity with hardware deployment, migrations, and asset lifecycle support
• Strong communication skills and a collaborative, adaptable working style

Horizontal is committed to building an inclusive workplace where diverse perspectives are valued, respected, and supported. We welcome candidates of all backgrounds and experiences and are dedicated to fostering equity, belonging, and opportunity throughout the hiring process.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.