Enterprise Service Desk with Security Clearance

Position Overview
We are seeking Enterprise Service Desk (ESD) Technicians to provide Tier 1 and Tier 2 technical support in support of a Department of Defense enterprise environment. This role supports a large, mission-critical user base, including both military personnel and civilians, and focuses on delivering timely, effective IT support for end users.
This program is long-term and fully funded, with strong team stability and growth opportunities. Key Responsibilities • Provide technical support for end users across laptops, desktops, printers, mobile devices, and other network-connected equipment • Troubleshoot software and hardware issues related to operating systems, Microsoft Office applications, and enterprise tools • Support connectivity and access issues, including network and authentication problems • Handle service desk tickets, calls, and issue documentation in accordance with service level objectives • Execute troubleshooting scripts and follow established ITIL-based processes • Collaborate with government personnel and internal technical teams to resolve issues efficiently • Ensure accurate documentation of incidents, troubleshooting steps, and resolutions Tier Responsibilities • Mid-Level: Tier 1 Service Desk support, focused on first-call resolution and escalation as needed • Senior-Level: Tier 2 support, handling more complex troubleshooting and mentoring junior staff Required Qualifications • Minimum 1 year of IT support experience (mid-level candidates may be considered with less experience) • Experience with troubleshooting, ticketing systems, and customer-facing IT support • DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+) • No degree required • Strong communication skills and customer service mindset Clearance Requirements • Must possess an active Secret security clearance Shift Information • All candidates will start on the night shift • After approximately 3–6 months, opportunities may be available to move to other shifts based on performance and availability • The team environment is flexible and supportive regarding shift transitions Team & Program Highlights • Established, experienced service desk team supporting a major DoD enterprise mission • Long-term program stability with multiple years remaining • Onsite collaboration with a large technical support organization Interview Process • One phone interview • Fast decision process based on interview and resume review Why Apply?
This role is a great opportunity to gain hands-on experience in a DoD enterprise IT environment, build cleared service desk experience, and grow within a long-term, stable program.