Junior Tech Support Analyst - Flexible Hours & SaaS Focus

Jobtailor in Australia seeks a capable IT Helpdesk Analyst to resolve intermediate hardware and software issues, classify requests, and determine escalation paths. You will work with SQL Server, Windows, POS systems, and API logs, joining a flexible team with weekend rosters when required and a focus on customer service.

To succeed, you should have 1-2 years in technical support or IT helpdesk, familiarity with SQL Server, Windows, APIs, and Jira/Confluence, plus a degree in IT or equivalent and