Desktop Engineer in Stamford, CT

ONSITE Position in Stamford, CT

• Primary Site: 600 Washington Blvd., Stamford, CT
• Disaster Recovery Site: 35 Nutmeg Drive, Trumbull, CT 

TOP 3 SKILLS

• Support for Desktop Win 11
• Voice-related issues
• General IT guidance

JOB DESCRIPTION

• On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. Services delivered at:
• 600 Washington Blvd., Stamford, CT (Primary Site)
• 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
• Walk-up, phone, and email support with no appointment needed.
• Full incident resolution related to Local Services.
• Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
• General IT guidance and support for user devices.
• Management of local consigned hardware stock for break-fix and service requests.
• Logging of Incidents or Service Requests on behalf of users when required.
• Completion of Service Requests that can be resolved directly on-site.
• Implementing small service improvements based on recurring user feedback.
• Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues.