Customer Accounts Advisor - Andover

Customer Accounts Advisor - Andover, SP11 6JS, United Kingdom

If you're passionate about delivering excellent customer service and enjoy finding practical solutions, we'd love to hear from you. As a Customer Accounts Advisor within our Hampshire team, you'll help customers manage their accounts by providing guidance, resolving queries and helping them access the right support.

This is a part-time role working 14.5 hours per week across Monday (8.30am to 2.00pm), Wednesday (12.30pm to 5.00pm) and Friday (8.30am to 1.00pm). There is some flexibility around the Monday and Friday working hours, so if you require a slightly different working pattern, we'd be happy to discuss this with you.

What you'll be doing

Working alongside our Customer Accounts Officers, you'll support the day to day management of customer accounts by handling low level rent arrears, garage and recharge debts, customer refunds and housing benefit overpayments. You'll also work with local authorities to update housing benefit entitlements and process any overpayments.

You'll communicate with customers by phone, email, letter, text and in person, taking the time to understand their circumstances, answer account queries and signpost them to additional support where needed. You'll also ensure customer information is kept accurate and up to date on our systems.

About you

We're looking for someone who genuinely enjoys helping people and is committed to delivering excellent customer service. You'll build positive working relationships with customers, colleagues and external agencies.

You'll have excellent written and verbal communication skills, strong attention to detail and be confident using Microsoft Office and CRM systems. You'll enjoy working as part of a team, while also managing your own workload effectively.

You'll need a flexible approach to meet the needs of our customers, including local and regional travel. A full UK driving licence and access to your own vehicle for work purposes are essential.

What's in it for me?

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
• A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful applicants will be required to complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.